Question 1

Does the Academy have a Health & Safety policy?

Accepted Answer

No, the Academy does not have a Health & Safety Policy as we do not meet the Health & Safety Executive's (HSE) criteria for it being necessary to have one.  However, as a standard of good practice, we do have a set of processes & procedures outlining out commitment to health, safety, wellbeing and governance and you will find each section covered in the FAQs here:

Statement of Intent
Responsibilities
Health & Safety
Client Consent
Learner Consent
Data Protection & Record Keeping
Adult Safeguarding
Child Safeguarding
Practitioner Governance & Principles of Good Practice
Complaints
Equality & Diversity
Client Cancellation
Learner Cancellation
Learner Discipline
Late Assignment Extension
General Terms & Conditions
Achieving Outcomes in Programmes Aligned to National Occupational Standards
Programme Exit Skills

Question 2

What are the Academy's Health, Safety & Wellbeing Commitments?

Accepted Answer

1.0       Statement of Intent

This document outlines processes for maintaining best practice and promoting compliance with regulatory requirements.  We’re committed to the health, safety and welfare of our clients, visitors, learners, contractors and practitioners which is achieved through adherence to statutory & voluntary regulations. Our goal is to maintain safe working conditions, prevent accidents and ill health and strive to improve our approach to wellbeing and risk management.

2.0       Responsibilities

a).       Business owner, tutors and practitioners
i).         Ensure therapy and learning areas are safe, clean and well-maintained.
ii).        Ensure activities comply with this document, current UK health and safety legislation and
	  professional standards.
iii).       Maintain Continued Professional Development (CPD), including legislation and professional
 	  guidelines (e.g., Health & Safety Executive (HSE), UK therapy organisations) relevant to safe 
	  practice. 
iv).       Conduct, review and record regular risk assessments (usually each 12 months) for premises
	  and activities and managing identified risks.
v).        Keep accurate records of incidents, accidents and near misses.
vi).       Maintain sufficient professional insurance (public liability and professional indemnity).
vii).      Ensure fire safety, emergency procedures and first-aid arrangements are in place.

b).       Clients, learners, contractors and visitors
i).         Comply with best practice requirements of LHA in all work and learning-related activities 
	  where reasonably practicable.
ii).        Report promptly to the therapist or tutor any occasions where they’re unable to reasonably 
	  comply with the best practice requirements.
iii).       Inform the practitioner or tutor of any medical, psychological or accessibility needs relevant to
	  their or others’ safety.
iv).       Follow reasonable instructions to ensure their safety during sessions.
v).        Report hazards or incidents promptly.

Question 3

What are the Academy's Specific Health & Safety Commitments?

Accepted Answer

3.0       Health & Safety

3.1       Purpose

Whenever possible, a safe and healthy environment will be maintained for clients, learners, visitors and practitioners throughout therapy and learning activities. This involves following applicable UK statutory and voluntary requirements, performing regular safety inspections, evaluating and managing risks related to equipment and processes.

3.2       Commitment

a).        Premises Safety
Learners, clients, contractors, visitors and practitioners have access to clean, ventilated and hazard-free spaces, fostering a safe and conducive therapy and learning environment.

i).         Accessible spaces should be clean, clutter-free and arranged to prevent slips, trips or falls.
ii).        Seating, couches and equipment should be stable, in good condition and fit for purpose.
iii).       Access routes (corridors, stairs, entrances) must remain clear of obstruction.
iv).       Adequate lighting, ventilation and temperature control should be maintained.

b).       Fire Safety
i).         A smoke alarm must be fitted and tested every 3 months.
ii).        Electrical equipment must be Portable Appliance Tested (PAT) anually.
iii).       Fire exits must be clearly accessible and unobstructed.
iv).       Practitioners must ensure clients are aware of escape routes if necessary.
v).        A Dry Powder fire extinguisher should be available and checked or replaced annually.
vi).      If necessary, the building should be evacuated and emergency services contacted.

c).        First Aid
i).         A stocked first-aid kit should be kept on site and checked annually.
ii).        All incidents, accidents and near misses should be recorded in the accident log.
iii).       Serious untoward incidents may be reported to HSE (Health & Safety Executive) then RIDDOR
	 (Reporting of Injuries Diseases and Dangerous Occurrences) as required.
iv).       Emergency contact details and procedures should be accessible.

d).       Infection Control
i).         Hand hygiene procedures should be followed before and after each session.
ii).       Accessible spaces, contact surfaces, equipment is cleaned regularly and between clients.
iii).      Tissues and disposable items will be disposed of safely.
iv).      Clients, learners, contractors, tutors and visitors who are unwell invited to reschedule.

e).       Lone Working
Wherever sessions are conducted alone with clients, reasonable precautions will be taken such as:

i).         Keeping appointment schedules up to date.
ii).        Ensuring a mobile phone is available in case of an emergency during appointments.
iii).       Notifying a designated contact of session times where appropriate.
iv).       Client check in and out system.

f).        Hazard Identification & Risk Assessment
Risk assessments will be reviewed annually or after significant changes and will cover:

i).         Environment (lighting, trip hazards, ergonomics and temperature).
ii).        Fire risks (escape routes and electrical equipment).
iii).       Lone-working risks.
iv).       Infection control.
v).        Client, learner and team mental or physical health considerations.
vi).       Safe induction and emergence from hypnosis or other deeply relaxed procedures.
vii.       Continued Professional Development.

g).       Risk Assessment Procedures
i).         Complete annually or when significant changes occur.
ii).        Record findings and actions.
iii).       Implement new controls where required.
iv).       File assessments securely.

In addition to all the above further considerations apply:

h).       Home-Based Hypnotherapy Practice
i).         Create a separate private therapy area away from household risks.
ii).        Install smoke and Carbon Monoxide detectors in the home.
iii).       Ensure pets and household members do not enter the therapy space during sessions.
iv).       Clearly define arrival and exit paths to avoid domestic hazards.
v).        Consider parking and access for clients.
vi).       Enhanced lone-working precautions due to the home environment.

i).        Clinic-Based Hypnotherapy Practice
i).         Compliance with the clinic landlord or manager’s health and safety procedures.
ii).        Shared responsibility for common areas like corridors and reception.
iii).       Coordination with clinic staff for fire drills, accident reporting and infection control.
iv).       Verification that clinic equipment, chairs, lighting, waiting area meets 
	  safety standards.

j).        Mobile / On-Site Hypnotherapy Practice
i).         Assess risks for each client visit location before the session.
ii).        Ensure safe access, lighting and seating at the client’s premises.
iii).       Carry a portable first-aid kit and cleaning supplies.
iv).       Maintain the vehicle safely and ensure safe travel plans.
v).        Lone-working protocols are essential; check-in/out with a trusted contact (as 3.2e)
v).        Maintain safe, professional boundaries when entering clients’ homes.

Question 4

What are the Academy's Consent Commitments?

Accepted Answer

4.0       Client Consent

4.1      Purpose

To ensure all clients give informed and voluntary consent.

4.2       Commitment
i).         Clients receive clear information about the service.
ii).        Adults must demonstrate capacity to consent.
iii).       Where clear consent cannot be established, therapy will not be provided.
iv).       Written consent at first clinical session; verbal consent during subsequent sessions.
v).        Consent is reviewed if treatment or client circumstances change.
vi).       Clients can withdraw consent at any time without penalties.
vii).      All records are stored securely.
viii).     Information is only shared with consent or where legally required.
ix).       Parental/guardian consent is required for anyone under 18 or shared consent under the Gillick
	  Principle.

5.0       Learner Consent

5.1       Purpose

To ensure learners consent to their participation in training supervision and practice.

5.2       Commitment

i).         Provide full information about course content and expectations.
ii).        Obtain written consent for participation, recordings case studies and peer practice in a 
	  Learning Agreement document.
iii).       Learners can withdraw from any activity but should be informed that this may reduce their 
	  chances of completing the programme successfully.
iv).       Learners must maintain confidentiality of peers, clients and Leeds Hypnotherapy Academy
	  business.
v).        All case study material must be anonymised.

Question 5

What are the Academy's Data Protection & Record Keeping Commitments?

Accepted Answer

6.0       Data Protection & Record Keeping

6.1       Purpose

To ensure Data and records are maintained in accordance with current UK requirements (UK General Data Protection Regulations (GDPR) and Data Protection Act 2018) for both clients and learners.

6.2       Commitment

6.2.1   Data Collected
i).         Basic contact details.
ii).        Relevant health and other information necessary for safe treatment and learning.
iii).       Session, learning, progress and disciplinary notes.
iv).       Consent forms.
v).        Payment/administrative records.

6.2.2  Storage & Access
i).         Paper files will be locked securely.
ii).        Digital files will be password-protected and encrypted where possible.
iii).       Access will be limited to authorised personnel for appropriate business needs only.

6.2.3  Retention
i).         Adults 7 years after the final session or as long as required for treatment and insurance.
ii).        Children under the age of 18, or 7 years after their last session, whichever is later.

6.2.4   Client Rights
i).          Clients can request access, correction, deletion or transfer of their data.

6.2.5    Data Breaches
ii).         Data breaches will be reported in accordance with regulatory requirements.

Question 6

What are the Academy's Safeguarding Commitments?

Accepted Answer

7.0       Adult Safeguarding

7.1       Purpose

To ensure the safety and welfare of anyone above the age of 18 years using our services.

7.2.      Commitment
i).         Before treatment, a full consultation will be conducted to identify any risks.  
ii).        Contraindications or health concerns will be identified where reasonably practicable. 
iii).       Therapy will not be provided if it is considered unsafe or unsuitable; the client will be referred
	  to appropriate healthcare professionals with their consent. 
iv).       Practitioners must never diagnose medical conditions unless qualified to do so. 
v).        Boundaries, confidentiality and safeguarding protocols will be upheld. 
vi).       Therapy will be conducted safely in accordance with best practice principles. 
vii).      Awareness of abuse indicators will be maintained. 
viii).     Clients must be able to leave the premises safely after sessions (e.g.,  adequate time to 
	  reorient). 
ix).       Concerns will be promptly and factually recorded. 
x).        Concerns will be discussed with the individual where appropriate.
xi)        If necessary, concerns will be reported to local safeguarding services. 
xii).      Emergency services will be called if immediate danger exists. 
xiii).     Confidentiality limitations confidentiality is overridden when the safety 
	  of the client or others is at risk.

8.0       Child Safeguarding

8.1       Purpose

To ensure the safety and welfare of anyone under the age of 18 years using our services. Currently, Leeds Hypnotherapy Academy does not accept learning or therapy clients under 16.

8.2       Commitment
i).         Before treatment, a full consultation will be conducted to identify any risks.
ii).        Contraindications or health concerns will be identified where reasonably practicable.
iii).       Therapy will not be provided if it is considered unsafe or unsuitable; the client will be referred
	  to appropriate healthcare professionals with their  consent.
iv).       Parent or guardian consent for all minors is required based on the Gillick Principle.
v).        Practitioners must never diagnose medical conditions unless qualified to do so.
vi.        Boundaries, confidentiality and safeguarding protocols will be upheld.
vii).     Therapy will be conducted safely in accordance with best practice  principles.
viii).    Awareness of abuse indicators will be maintained.
ix).      Clients must be able to leave the premises safely after sessions (e.g., adequate time to 
	 reorient).
x).       Concerns will be promptly and factually recorded.
xi).      Concerns will be discussed with the individual where appropriate.
xii).     If necessary, concerns will be reported to local safeguarding services. 
xiii).    Emergency services will be called if immediate danger exists. 
xiv).    Confidentiality limitations confidentiality is overridden when the safety of the client or others
	 is at risk.

Your Comfort & Safety Matter
If you feel unsure, uncomfortable or need a break during a session, let us know, your experience is always in your control.

We manage health and safety requirements, check environments and equipment and have appropriate insurance for professional practice.

You can help us keep sessions safe by sharing any relevant medical or emotional information and notifying us of anything that may affect your wellbeing.

Question 7

What are the Academy's Practitioner Governance & Principles of Good Practice Commitments?

Accepted Answer

9.0       Practitioner Governance & Principles of Good Practice

9.1       Purpose

To ensure practitioners and learners behave in ways which uphold standards of good practice outlined by regulatory bodies.

9.2       Commitment
The Complementary & Natural Healthcare Council (CHNC) and Skills for Health set standards for training, skills and behaviours within the professions and sectors and it is important that our programmes are validated and regulated by authoritative bodies (where such exist). Practitioners working in complementary and natural healthcare should demonstrate:

i).         Participation in regular and appropriate formal supervision.
ii).        Continuous learning to develop knowledge and undertake systematic, critical evaluation of
	  their professional knowledge, understanding and skills through reflective practice and 
	  research findings.
iii).       Maintenance of adequate professional insurance.
iv).       Application of the philosophy and principles underpinning their discipline.
v).       Application of current professional / statutory requirements applicable to their discipline.
vi).      Respect for clients’ dignity, privacy, autonomy, cultural differences and rights and refrain from
	 discriminatory practice or behaviours based on protected characteristics.
vii).     Regard for the safety of the client and themselves.
viii).    Awareness of their own and others’ emotional states and responses,  incorporating this 
	 awareness into their practice.
ix).      Clear, concise and professional communication.
x).       Working with confidence, integrity and sensitivity.
xi).      Working within their scope of practice, experience and capability.
xii).     Avoid conflicting relationships.
xiii).    Avoid guaranteeing therapeutic or learning outcomes.

Question 8

What is the Academy's Complaints Commitment?

Accepted Answer

10.0     Complaints

10.1     Purpose

To ensure clients, learners and practitioners have a clear, suitable and sufficient mechanism for raising concerns and complaints

10.2     Commitment
We are dedicated to delivering safe, respectful and professional therapy and learning services. All concerns, complaints and safeguarding matters are taken seriously and addressed fairly and promptly.

10.2a Raising a Concern
i).         Please communicate concerns at your earliest convenience. 
ii).        Concerns may be raised verbally or in writing (via the complaints form (https://www.wixforms.com/f/7412880587205116953)on our website). 
iii).       Where possible, issues will initially be addressed informally, as open and respectful dialogue
	  can often resolve matters efficiently.

10.2b Making a Formal Complaint
i).         If concerns cannot be resolved informally, a formal complaint may be submitted in writing 
	 using the designated complaints form.(https://www.wixforms.com/f/7412880587205116953) 
ii).       Complaints will be managed according to the ethical standards outlined by relevant 
	 professional bodies.
iii).      Complaint will be processed with fairness, transparency and due regard for safeguarding 
	 procedures.

10.2c Acknowledgement & Response
i).         Formal complaints acknowledged within 7 working days with full written response within 28 
	  working days. If additional time is required, you will be notified accordingly. All complaints are
	  managed respectfully, confidentially and without discrimination.

10.2d  Outcome
i).         You will receive information regarding:

a)          The resolution of your complaint
b)          Actions taken or changes implemented
c)          Rationale for decisions made
ii).         Complaints are viewed as opportunities for reflection and continuous improvement of our 
	   services.

10.2e Safeguarding Concerns (Immediate or Serious Issues)
i).   	For concerns involving safeguarding, risk of harm, abuse or serious misconduct, immediate 
       	action is required. You may:

a)          Raise the concern directly with the Director or
b)          Contact your local authority safeguarding team or
c)          Reach out to the appropriate professional or regulatory body

ii).        Safeguarding matters will always be prioritised and handled in compliance with statutory
	  guidance.

10.2f Whistleblowing
i).   	If you have a significant concern about our practices or safeguarding, you retain the right to 
      	whistleblow to an external agency without fear of reprisal which may include:

a)          A relevant professional regulator
b)          Ofsted (for concerns related to learning)
c)          A local authority safeguarding service

10.2g External Escalation
i).         If you remain dissatisfied with the outcome of your complaint, you may escalate the matter to 
	  a relevant external authority based on the nature of the service.

10.2h Records
i).         Confidential records of all complaints, safeguarding concerns and outcomes will be 
	  maintained in accordance with data protection and confidentiality policies.

Question 9

What is the Academy's Equality & Diversity Commitment?

Accepted Answer

11.0     Equality and Diversity

11.1     Purpose

To ensure services are provided to potential users where reasonably practicable.

11.2     Commitment
We are committed to providing therapy and learning services that are inclusive, respectful and accessible, valuing diversity and upholding everyone’s right to be treated with dignity, fairness and respect.

We do not discriminate based on age, disability, gender identity or expression, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, socio-economic background or any other protected characteristic under the Equality Act 2010.

We take responsibility for ensuring our service reflects professional standards set by statutory and regulatory bodies, aiming to create safe, supportive and welcoming environments where individuals feel listened to, valued and able to participate fully.

We recognise that people have different experiences, identities, learning styles and needs and will make reasonable adjustments wherever possible to support access, learning and wellbeing and work in a reflective and ethical way to continually improve inclusive practice.

Feedback is welcomed and used to help ensure services remain fair, accessible and responsive.

However, it is also recognised that the premises itself is a home environment and has steps to access and other characteristics which cannot be physically adapted any further to enable access over and above its current parameters.

i).         LHA welcomes applications from potential learners and clients with particular needs.
ii).        Particular needs should be disclosed at the application or contact stage.
iii).       Adaptations may take time to implement so late applications may not be easily 
	 accommodated.
iv).      Currently, there are steps to access the building. There is no adapted 
	 accessible lavatory.

Question 10

What is the Academy's Cancellation Commitment?

Accepted Answer

12.0     Client Cancellation

12.1     Purpose

To ensure clients have an accessible and clear process for cancelling therapy sessions.

12.2    Commitment
i).         Clients can cancel or reschedule up to 24 hours in advance without charge.
ii).        Cancellations within 24 hours or non-attendance without notice may incur the full session fee
	 (unless exceptional circumstances apply), as it may not be possible to offer this session to 
	 another client.
iii).       Repeat no-shows may require prepayment and or discharge from therapy.
iv).       Repeat last-minute cancellations may require prepayment and discharge from therapy.
vi)        If LHA cancels a client, an apology and explanation will be provided and an offer of a refund of
	  any paid fees or a reschedule as soon and as conveniently as possible will be made.
vii).      We understand that unexpected circumstances can arise and will consider individual 
	  situations with fairness and compassion.

13.0     Learner Cancellation

13.1     Purpose

To ensure learners have a clear and accessible process for cancelling course bookings.

13.2     Commitment
Due to limited availability, LHA follows a cancellation process consistent with standard practice. Once your participation is confirmed, deposits are non-refundable unless the programme is cancelled. If the programme is cancelled by us more than four weeks before its scheduled start, learners may transfer their deposit to another programme or request a refund of all paid fees; however, LHA cannot assume responsibility for any additional costs incurred by learners.

Refunds are not provided for non-attendance, except under exceptional circumstances at the discretion of the director.

i).         Once a place on the programme is confirmed, deposits are non-refundable unless the 
	 programme is cancelled by LHA.
ii).        Upon payment of a non-refundable deposit, learners are required to paythe full programme
	 fee unless written notification of cancellation or inability to attend is submitted at least four
	 weeks prior to the scheduled start date.
iii).       Learners must provide a minimum of 48 hours’ notice to cancel any supervision, tutorial or 
	  assessment booking; otherwise, the applicable fee remains payable.
iv).      Absence without prior notification may lead to disciplinary action, which may include removal 
	from the programme.

13.2a   Deposits
Participation in any programme requires a deposit. Once received, deposits are strictly non-refundable except where the programme is cancelled by the institution. Should such cancellation occur more than four weeks before commencement, learners may choose to transfer their deposit to an alternative programme or receive a refund.

13.2b   Learner cancellation before programme start
After payment of a non-refundable deposit, learners are responsible for the entire fee of modules completed unless written notice of withdrawal is provided at least four weeks before the programme starts. Cancellations made within this period generally result in full programme fees becoming payable.

13.2c   Non-attendance
No refunds are issued for non-attendance or programme withdrawal after commencement, unless exceptional circumstances apply and the director exercises discretion. Unreported absences may result in disciplinary measures, including possible programme termination.

13.2d   Supervision, tutorials and assessments
Learners are required to give at least 48 hours’ notice to cancel any booked supervision session, tutorial or assessment. Cancellations within the 48-hour window or failure to attend without notice, will result in the full fee being charged.

13.2e   Programme cancellation by the institution
If the institution cancels a programme, all fees paid will be fully refunded. The institution does not accept liability for any ancillary costs incurred by learners, such as travel or accommodation.

13.2f    Force Majeure
The institution is not liable for delays or disruptions in programme delivery caused by circumstances outside its reasonable control. Such events may include illness, bereavement, severe weather, fire, flooding, epidemics, pandemics, government actions, utility outages or other unforeseen incidents. Where possible, alternative arrangements-including rescheduling, alternative delivery methods, or carrying forward fees-will be offered. Refunds in these cases will be assessed individually and fairly.

13.2g   Exceptional circumstances
Requests for refunds or fee waivers resulting from extraordinary situations (such as serious illness or bereavement) will be considered on a case-by-case basis, with appropriate supporting documentation required.

Question 11

What is the Academy's Learner Disciplinary Commitment?

Accepted Answer

14.0     Learner Disciplinary

14.1     Purpose

To outline the response to misconduct, policy violations and unprofessional behaviour, detailing the process through which concerns regarding learner conduct will be addressed, ensuring issues are managed fairly, consistently and promptly.

14.2     Commitment

14.2.1  Stages
Disciplinary action will normally follow the stages below. All stages will be handled within 14 working days wherever possible

a).        Informal Warning within 14 working days.
i).         The issue will be discussed with the learner. 
ii).        Expected improvements and timescales will be clearly explained. 
iii).       This stage is intended to support improvement and may not be recorded 
	  formally unless the issue is repeated.

b).       Formal Written Warning if the issue persists or is serious, within 14 working days.
i).         Issued if the issue continues or if the concern is more serious.
ii).        The learner will receive a written explanation of the concern, required 
	  improvements and possible consequences if the issue is not resolved.

c).       Final Warning or Probation with clear conditions, within 14 working days.
i).         Issued if concerns persist or where behaviour is serious.
ii).        Clear conditions will be set, along with a review period.
iii).       Failure to meet these conditions may result in removal from the programme.

d).       Dismissal from the Programme for serious or repeated breaches, within
	 14 working days with no refund of any paid fees for services already provided.
i).         Applied in cases of serious misconduct or repeated breaches.
ii).        The learner will be removed from the programme within 14 working days.
iii).       No refund will be given for fees paid for services already provided.

14.2.2  Grounds for Disciplinary Action
Disciplinary action may be taken for, but is not limited to:

i).         Breach of safeguarding rules (which may result in immediate action and disclosure to 
	  authorities).
ii).        Disrespectful, abusive or harmful behaviours.
iii).       Failure to maintain confidentiality.
iv).       Academic dishonesty.
v).        Repeated non-attendance without notice.

14.2.3 Appeals
i).         Learners have the right to appeal a disciplinary decision.
ii).        Appeals must be submitted in writing within 14 working days of the decision.
iii).       Appeals will be reviewed fairly and the learner will be informed of the outcome in writing.

14.2.4 Records
i).         A confidential record of disciplinary actions and outcomes will be kept in line with data 
             protection requirements.

Question 12

How do I apply for an Extension for Late Submission of Assignments?

Accepted Answer

15.0     Late Assignment Extension

15.1     Purpose

To ensure a robust process for applying for late assignments.

15.2     Commitment

15.2.1  Eligibility for Extension
Learners are expected to submit assignments by the agreed deadlines. However, extensions may be granted where there are genuine and significant reasons for delay e.g. illness, bereavement or significant personal circumstances.  Please discuss with a tutor as soon as reasonably practicable.

15.2.2 Process
i).         Learners submit a Late Assignment Extension Application.(https://www.wixforms.com/f/7412877945200444416)
ii).        Applications must be made before the due date where possible.
iii).       Evidence may be requested (e.g. medical note) and will be treated in confidence.
iv).       Extension requests will be reviewed promptly.
v).        Learners will be informed of the decision and the new submission deadline in writing.
vi).       Extensions are typically granted for 7–21 days.
vii).      Extension form available on LHA Website.

15.2.3 Important Notes
i).         Extensions are not automatic and are granted at the provider’s discretion.
ii).        Failure to apply for an extension or submit work by the revised deadline may result in the 
	  assignment being marked late or not accepted, in line with assessment requirements.

Question 13

What are the Academy's General Terms & Conditions

Accepted Answer

16.0     General Terms and Conditions

16.1     Purpose

To outline clear terms and conditions for service delivery and receipt.

16.2     Commitment

a).     Application & acceptance
Once an application to join a programme is submitted:

i).      You may be invited for interview, in person, remotely via telephone, Zoom, Teams or similar.
ii).     You may be asked to provide two written references of good character.
iii).    You may be advised to consult your GP if appropriate.
iv).    On acceptance any required deposit will be paid which will be acknowledged in writing.
v).     Once accepted any deposit becomes non-refundable unless agreed with LHA in the 
          circumstances outlined in sections 13 & 14.

b).    Compliance
i).      You must complete between 80-100% of the programme you’ve joined to complete it.
ii).     Complete and submit all assignments and maintain a portfolio of evidence if required.
iii).    Participate in all practical elements.
iv).    Contact tutors for support.
v).     Progress and achievement are continuously and summatively assessed.

d).    Please note
i).      Hypnotherapy graduates are eligible to apply for entry to the GHR register.
ii).     Course fees cover all materials, tuition, administration, support, marking, assessment, 
          certification, beverages and snacks on face to face programmes (please bring a packed lunch).
iii).    Fees do not include compulsory supervision, tutorials, insurance or books.

Payment arrangements can be discussed before the course starts. Late or non-payment of fees may result in suspension from the programme.

e).        General Terms & Conditions
Fees include all course materials which become the learner’s property upon full payment. Programme material remains subject to copyright.

LHA take reasonable steps to deliver advertised services but cannot guarantee this if circumstances beyond its control interfere with delivery, including but not limited to government actions, war, riots, civil commotion, unrest, fire, floods, epidemics, pandemics, labour disputes, (including disputes involving third-party workforces) or acts of God. In such cases, LHA will use reasonable measures to minimise disruption. However, LHA is not liable for any failure or delay in fulfilling its obligations if the failure or delay is due to causes beyond its reasonable control.

Following enrollment, these Terms & Conditions form a contract between the learner and LHA. LHA offers a place to you on the basis that accepting the offer means you agree to incorporate this notice into any contract.

Information is accurate at the time of publication but LHA reserves the right to amend programmes, facilities or services without notice.  Changes beyond our control will be published on our website or communicated directly to participants. Programme details are correct at publication but content dates and venues may change, sometimes at short notice.  If details change from those advertised, applicants will be notified and can apply for a refund if appropriate.  A minimum number of enrollments is required to open a course and if they fall short LHA reserves the right to withdraw or change it.

(f).     Booking Terms and Conditions
A non-refundable deposit (by cash, cheque or electronic transfer) is required for any accepted booking.  Module fees (if applicable) are payable either in full at programme commencement or at each module depending upon advertised terms or by negotiation with LHA.

Applications may be declined without explanation if an applicant is deemed unsuitable for the programme.

Late or unpaid fees could result in suspension or termination from the programme.  If you’re struggling to pay on time, discuss it with the course director.

Certification for successful completion is awarded at the programme’s end.

Applicants who don’t complete the required hours and elements of learning (due to illness or other reasons) may need to attend one to one support or further sessions on the next programme to make up the deficit.

Question 14

Are Learning Outcomes Aligned to National Occupational Standards?

Accepted Answer

17.0     Achieving outcomes in programmes aligned to National Occupational Standards

17.1     Purpose

To ensure teaching and learning standards comply with current regulatory requirements.

17.2     Commitment

i).         Teaching and assessment will align to national standards where these are available.
ii).        Learners must demonstrate their learning outcomes and achievements by attaining the 
	 National Occupational Standards where available.
iii).      Learners will receive evidence matrix templates for aligned programmes. 
	 These must be completed and submitted as part of the final evidence for programme 
	 completion.
iv).      Each knowledge (what you need to know) and performance (what you need to do) outcome is
	 evidenced from various sources, such as witness or expert testimonies, personal reflective 
	 accounts, product evidence, observed practice and more. Assessors will  guide and support 
	 learners in providing evidence, much of which will be gathered during classroom and
	 tutorial sessions.
v).       Where required, learners will submit case studies, questions and essays as part of the 
	 evidence requirement.
vi).      Where a summative examination is required, this will be discussed with learners.
vii).     It’s important for learners to understand that evidence must meet the standards’ 
	 requirements. A portion of learning time will be dedicated to helping learners understand the
	 best ways to present evidence effectively and economically.
viii).    Each outcome is achieved during learning sessions, whether learners work in groups or 
	 individually. Realistic scenarios, history taking, scene setting and role-play are used in
	 therapeutic simulations when appropriate to the learning outcomes.
ix).      Other knowledge outcomes are achieved through group or individual discussions, submitted
	 written work, question and answer sessions, quizzes, examinations and more.

Question 15

What are the Programme Exit Skills?

Accepted Answer

18.0     Programme Exit Skills

18.1     Purpose

To ensure learners are aware of the skills they will gain upon successfully completing programmes.

18.2     Commitment

Upon programme completion, successful learners will:

i).         Have sufficient underpinning knowledge and skills to commence professional practice.
ii).        Begin professional practice under supervision.
iii).       Be eligible for acceptance as members of accredited professional bodies,
iv).       Be competent but inexperienced practitioners.

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